Media Training Blog

So you’ve just got off the phone after being interviewed by a journalist. You’re not happy.

Maybe the tone of the journalist suggested he/she might pursue a particular angle to the detriment of the whole picture.

Maybe you doubted the journalist’s ability to record your quotes correctly; or to accurately record the facts you provided.

Maybe you just didn’t get across your most important point/s.

Maybe the journalist was aggressive/rude/dismissive/inappropriate and you felt it had been an unprofessional experience.

Maybe the problem lay with you and you were defensive, dismissive, evasive, unsure, ill-informed and unhelpful.

And so on. There are many ways to feel dissatisfied after an interview.

So, do you have any rights before your interview is published or broadcast?

Consider these points:

By participating in the interview, you have a major stake in it. Your role is not passive. Be pro-active.

The journalist ‘owns’ the eventual story and so you are not entitled to ask for the story to be read back to you.

But you ‘own’ your quotes and any factual information you provided. Therefore you are entitled to ask for your quotes to be read back to you. You are also entitled to check the facts that you have provided.

But remember, if you do want something corrected, the journalist may report that you called back. This may or may not be a good thing for you.

You can’t change a quote because you’ve changed your mind. For example, if you described someone as a windbag and then rang back to retract that, a good journalist will report that you rang back and wanted to retract ‘windbag’.

If you parted on bad terms with a journalist and you believe he/she was unprofessional, don’t hesitate to speak to their superior.

Keep your complaints within the realm of editorial: Nothing irks a journalist and an editor more than someone who complains to management. If you’ve exhausted editorial complaints and are still unhappy, then speak to management.

Russell Eldridge

Spokesperson Media Training

Telling lies never pays, except when it’s the right thing to do
IMAGINE your phone rings and a senior journalist from a leading media outlet is on the other end wanting “a chat”, in effect, to interview you. What should you do? Tell a “white lie”. Let me explain.

“A chat with a journalist “ is not a chat, it’s a conversation with a purpose, conducted by a professional – a journalist, who records what you say, and can report it directly to their readers, listeners or viewers.

Yet it never fails to astound us how often senior executives take calls from journalists and find themselves having “a chat” without thought, preparation, or the good sense to check some basic facts first.

Put it this way, if we said there is a person from ABC Radio on the phone now who wants to record everything you say and broadcast it to 1.2 million listeners, and by the way, can you take the call? You’d think twice. And you should.

But because most media interviews are conducted down the phone, and we use the phone all day in business, there is an understandable tendency to under-estimate the importance of “a phone chat” with a journalist. It fact many executives think they can just wing the phone interview and too often the results speak for themselves.

When talking to a journalist, no matter how innocuous the conversation may seem, you are acting as an official company spokesperson. What you say can be taken down in evidence and reported as the official company-line. If that’s true, why wouldn’t you buy time to prepare properly?
Taking time to prepare for a media interview is essential. If it means telling a “white lie”, by saying you are in a meeting to buy time to get your head around your key points and prepare properly, then do it. It’s right because the points you end up making in the interview will be well thought out; it’s right for the company because their spokesperson will be prepared, and; it’s right for the journalist, who will appreciate your well-thought out answers.

Luke Roberts. Founder Spokesperson Media Training